MY NEW PAGE
How to Add an Email Filter for Tickets
Email filters help you automatically categorize and manage incoming emails that create tickets based on specific criteria.
  1. On the left-hand menu, click on Tickets and then select Settings.
  2. Click the Filters tab.
  3. Choose the criteria by which you want to filter the incoming emails (e.g., Email Address, Subject, Email Body).
  4. Select the type of filter you want to apply (e.g., Is, Contains, Does Not Contain).
  5. Enter the value for the filter criteria.
  6. Choose the action to take when the filter criteria are met (e.g., Send To: Trash, Unassigned, Support, Billing).
  7. Click the "Add Filter" button to apply the filter.
  8. Click the "Save" button to save the settings.
By following these steps, you can effectively add filters to organize your incoming support emails.