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How to Add a Confirmation Email
A confirmation email sends a receipt of a ticket when the customer emails in.
Navigate to Settings
On the left-hand menu, click on "Tickets" and then select "Settings."
Click the
Settings Tab:
Ensure you are on the "Settings" tab.
Enable the
Confirmation/Receipt Email
checkbox.
Click "Add Page Content" to customize the email content.
Create your email here and then save it.
Save: Click the "Save" button to apply the settings.