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How to Create a New Support Ticket
Support ticket help you reduce the time you spend doing support.
Navigate to Add Ticket:
On the left-hand menu, click on "Tickets" and then select "Add Ticket."
From Email:
Ensure the "From Email" field is correctly populated.
Email Address:
Enter the recipient's email address.
Email Subject:
Fill in the subject of the ticket (this is the email subject the customer will receive).
Email Body:
Type the content of your email here.
Select Department:
Choose the appropriate department from the dropdown menu.
Assign Ticket to Myself:
Check this box if you want to assign the ticket to yourself.
Save:
Click the "Save" button to create the ticket.